Returns, refunds
& exchanges.

We understand that sometimes you may change your mind after making a purchase.

For online purchases, customers have the right to cancel qualifying transactions within seven (7) days after receiving their goods under Section 44 of South Africa's Electronic Communications and Transactions Act (ECTA).

• You do not need to provide a reason for exercising this right.
• The customer is responsible for the direct cost of returning the goods.
• A refund will be processed within the legally prescribed period, generally 30 days after cancellation.
• This right is subject to applicable statutory exceptions.

For voluntary returns outside the statutory cooling-off right, MOV may offer an exchange or store credit at its discretion, subject to the conditions communicated at the time of purchase.

If you have selected the wrong size or would prefer another available product, you may request an exchange under MOV's voluntary exchange policy.

For standard change-of-mind exchanges:

• Contact MOV within 14 days of receiving your order.
• Items must be unworn, unwashed and undamaged.
• Original product tags must remain attached.
• Items must be returned in their original packaging where reasonably possible.
• Exchanges are subject to stock availability.
• Customers are responsible for applicable return delivery costs.

If your preferred size or product is unavailable, we will discuss available alternatives.

These voluntary exchange conditions do not limit your statutory consumer rights.

Quality is important to us.

If you receive an item that is defective, damaged, unsafe or different from what you ordered, please contact our customer support team.

Under Section 56 of South Africa's Consumer Protection Act (CPA), qualifying defective goods may be returned within six months of delivery.

Depending on the circumstances and applicable law, you may be entitled to:

• A replacement product.
• A repair, where appropriate.
• A full refund.

MOV will cover reasonable return or collection costs where the return is due to a qualifying defect, damage or incorrect delivery.

Please include photographs or videos of the issue where possible to help us assess your request.

For hygiene and customer safety reasons, we ask customers to exercise care when trying on MOV activewear.

Where possible, please try on products over clean underwear and retain all hygiene seals and protective packaging.

For voluntary change-of-mind exchanges, products must be returned in a condition suitable for resale.

This does not exclude statutory rights relating to defective, unsafe or incorrectly supplied products, or any applicable cooling-off rights.

Once an eligible return has been received and assessed, MOV will notify you of the outcome.

Approved refunds will generally be issued through the original payment method wherever possible.

Please note:

• Bank processing times may vary.
• Refunds will be processed within applicable legal timeframes.
• Any refund for a qualifying statutory cancellation will be handled in accordance with the relevant legislation.
• Store credit or exchanges will only be offered as alternatives where legally permitted and accepted by the customer.

To initiate a return, exchange or refund request, contact our customer support team.

Please provide the following information:

1. 1Your full name.
2. 2Your order number.
3. 3The product you wish to return.
4. 4The reason for your request.
5. 5Photographs or videos, where relevant.

Email: [INSERT MOV CUSTOMER SUPPORT EMAIL]

Please use the subject line: MOV RETURN / EXCHANGE – [ORDER NUMBER].

Our team will provide the relevant return instructions.

Please do not send products back before receiving return instructions from our team, unless otherwise required by law.

Outside statutory return and cancellation rights, MOV may decline voluntary change-of-mind returns or exchanges where:

• Products have been worn, washed or damaged by the customer.
• Products show signs of misuse or alterations.
• Original tags or protective components have been removed.
• The product cannot reasonably be resold in its original condition.

Nothing in this section removes any consumer rights provided by South African law.

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We will make reasonable efforts to stop the order before it enters fulfilment.

Orders that have already been dispatched may be subject to the applicable return and cancellation procedures.

Nothing in this section limits your statutory cancellation rights.

We want every MOV customer to feel confident when shopping with us.

For questions relating to returns, refunds, exchanges or order issues, please contact:

Brand

MOV – Mother of Waves

Email

[INSERT EMAIL ADDRESS]

Website

[INSERT MOV WEBSITE]

MOV is committed to providing premium products, exceptional service and a shopping experience that reflects the values of our brand.

We appreciate your trust in MOV and look forward to having you as part of our movement.